Privacy Policy

1. Introduction

Shinemyglow ("we", "us", "our") operates shinemyglow.world from Fred Taylor Drive, Westgate, Auckland 0657, New Zealand. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs).

2. Agency Contact

For privacy enquiries or to exercise your rights, contact our privacy officer:

• Email: cooperation@shinemyglow.world
• Phone: +64 9 831 0200
• Post: Fred Taylor Drive, Westgate, Auckland 0657, New Zealand

3. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email, phone) submitted via our contact form
• Messages and correspondence you send to us
• Technical data: IP address, browser type, device information, pages visited
• Cookie and analytics data as described in our Cookies Policy

We collect personal information only where it is necessary for our functions and where you have provided it voluntarily, or where permitted by law.

4. Purpose of Collection

We collect personal information to:

• Respond to your enquiries and provide requested information or services
• Improve our website and user experience
• Analyse site usage when you have consented to analytics cookies
• Comply with legal obligations under New Zealand law
• Protect against fraud, abuse, and security threats

5. Legal Basis

Under the Privacy Act 2020, we collect personal information for purposes that are connected with our functions, and we believe the collection is necessary for those purposes. Where required, we obtain your consent — for example, when you submit a contact form or accept non-essential cookies.

For visitors from the European Economic Area, we also process data under the GDPR where applicable, including consent, legitimate interests, and contractual necessity.

6. Disclosure of Information

We do not sell your personal information. We may disclose information to:

• Service providers who assist with hosting, analytics, or email delivery, under confidentiality agreements
• Law enforcement or regulatory bodies when required by New Zealand law
• Professional advisers bound by confidentiality obligations

We take reasonable steps to ensure overseas service providers protect personal information to a standard comparable to the Privacy Act 2020.

7. Storage & Retention

Contact form submissions are retained for up to 24 months unless a longer period is required for legal or business purposes. Technical logs are retained for up to 12 months. Cookie preferences are stored in your browser's localStorage until cleared.

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Security

We implement reasonable safeguards to protect personal information from loss, unauthorised access, use, or disclosure. These include HTTPS encryption, access controls, and regular review of our practices. No internet transmission is completely secure.

9. Notifiable Privacy Breaches

If a privacy breach causes or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020.

10. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for optional data processing (such as analytics cookies)
• Make a complaint to us or to the Office of the Privacy Commissioner

To make a request, contact us using the details in Section 2. We will respond within 20 working days as required by law.

11. Complaints

If you believe we have breached the Privacy Act 2020, contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Phone: 0800 803 909

12. Children

Our platform is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

13. Changes

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance.